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Frequently Asked Questions

How do I book with each resort?

You contact the resort on their toll-free number and request the size of apartment you need and which dates are required. The resort will ask for your credit card details and will take a $50 deposit from your card. This amount is deducted from the total price of your package.


How far in advance can I book with the resort?

You are able to book with the resort as soon as you receive your voucher in the mail or at the time of credit card purchase. You will need to ask your customer service officer for the voucher number in this case. You can book up to 12 months in advance.


Is there any time I cannot use the package?

The only time you cannot use this package is in peak times. Most school holidays are peak times. When are you thinking of going away?


What is a 257 Package?

A 2/5/7 night fully paid package is paid up-front. It allows you to book a 2, 5 or 7 night package at a great rate! It is valid for 6 months. 2,5 and 7 night fully paid packages exclude peak times, school holidays and public holidays.


What is a Custom Package?

Simply complete the online form and our customer service officers will do the rest. You will need to specify which resort, what size apartment and what dates you have in mind. We organize a quote for you that will cater to your needs at a competitive price.  It includes, peak times, special events, school holidays public holiday long weekends.


What is a Flexi Package?

A flexi package is a great way to save on your accommodation. The vouchers are valid for 12 months. All we require to begin with is an $84 dollar deposit. Then you have a whole year to save up to take your stay.

Flexi packages exclude peak times, school holidays and public holidays.


What time can I check in and out?

Check in time is 2pm at any Oaks resort. Check out time is 10am at any Oaks resort (if you check out of your apartment by 10am on the day of checkout, you are able to use the resort facilities until 5pm)

 

For all other resort please see check in and check out times on  resort details page.